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Shipping Policy

Effective Date: 9/13/2025

 

At Stoneleaf Soaps LLC, we take pride in creating handmade soap and skincare products in small batches. Each item is unique, and slight variations in color, size, weight, or design are a natural result of the artisanal process. These variations do not affect the quality or performance of the product.

 

This Shipping Policy explains our order processing and delivery procedures.

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1. Order Processing​

 

  • Orders are processed within 2 business days (excluding weekends and holidays).

  • You will receive an order confirmation email after placing your order.

  • A shipping confirmation email with tracking details will be sent when your order has shipped.

  • Because our products are handmade in batches, processing times may occasionally be longer during high-demand periods, but we will communicate any delays clearly.

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2. Shipping Rates & Delivery​

 

  • Shipping costs are calculated at checkout based on weight, package size, and destination.

  • We currently ship within the United States.

  • Estimated delivery times are 4-6 business days depending on your location.

  • Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, postal service issues, or other factors beyond our control.

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3. Carriers

 

Orders are shipped via reliable carriers such as USPS, UPS, or FedEx. The carrier will be selected based on the most efficient method for your order.

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4. Tracking

 

A tracking number will be provided with every shipment. Use this number to check the status of your package on the carrier’s website.

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5. Shipping Errors & Address Issues​

 

  • Customers are responsible for providing an accurate shipping address at checkout.

  • Stoneleaf Soaps LLC is not responsible for packages lost or delayed due to incorrect or incomplete addresses provided by the customer.

  • If an order is returned to us due to an incorrect address, you may request reshipment at your expense.​

 

6. Lost or Delayed Packages

 

Once an order has been handed over to the carrier, Stoneleaf Soaps LLC cannot guarantee delivery times. If your package is significantly delayed or lost, please contact the carrier directly using your tracking number. We will assist where possible but are not liable for carrier delays.​

 

7. Damaged Packages

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If your package arrives visibly damaged:

 

  • Document the damage with photos of the packaging and product.

  • Contact us within 48 hours at Contact Us by Email.

  • We will review your claim and, if appropriate, provide a replacement or refund in accordance with our Returns & Refund Policy.​

 

8. International Shipping

 

If we expand to international shipping:

  • Customers will be responsible for customs duties, import taxes, and any applicable fees.

  • Delivery times vary by destination and may be longer due to customs processing.

 

9. Contact Us

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If you have any questions about this Shipping Policy, please contact us at:

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Stoneleaf Soaps LLC

Email: Contact Us by Email

Website: Stoneleaf Soaps Website

Mailing Address: 17350 State Hwy 249, Ste 220 #28810, Houston, TX 77064

 

 

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